At My Feng Shui, your privacy is important to me. This Privacy Policy explains what personal information I collect, how I use it, who I may share it with and your rights regarding your information.

If you have any questions about this policy or how your personal information is used, please contact me using the details below.

Business Name: My Feng Shui

Owner: Rachel Bradley-Wilson [confirm legal trading status]

Address: [Business Address]

Email: rachel@myfengshui.co.uk

What information I collect

Depending on how you interact with My Feng Shui, I may collect the following information.

Contact Information

This may include:

• Your name

• Email address

• Telephone number

• Any information you choose to provide when contacting me

Booking Information

If you book a discovery call, consultation or other appointment, I may collect:

• Your contact details

• Appointment details

• Booking history

• Information you provide during the booking process

Happier Home Feng Shui Analysis Information

To provide your Happier Home Feng Shui Analysis or another personalised Feng Shui service, I may ask you to provide information such as:

• Your home address

• Floor plans

• Photographs or videos of your home

• Information about your household

• Information about your home and how you currently use the space

• Information about the areas of your life you would like support with

• Any additional information you choose to share that helps me personalise your analysis and recommendations

• Where direct support forms part of your service, you may also choose to send photographs, videos, messages or other information through WhatsApp or Telegram.

Personal Element Guide

To create your Personal Element Guide, I may collect personal information required to calculate and understand your Personal Element, together with any information you provide through a questionnaire or order form.

Website Information

When you visit the My Feng Shui website, certain technical information may be collected automatically, which may include:

• IP address

• Browser type

• Device information

• Pages visited

• Cookie information

• Website usage and analytics information

The exact information collected will depend on the cookies and website tools in use.

How I use your information

I may use your personal information to:

• Respond to enquiries

• Book and manage discovery calls and appointments

• Deliver Feng Shui consultations, analyses and personalised reports

• Create and deliver your Personal Element Guide

• Provide ongoing client support

• Send free resources and downloads

• Send newsletters and marketing emails where I have an appropriate lawful basis to do so

• Process and manage purchases

• Maintain appropriate client and business records

• Improve my website, services and customer experience

• Meet legal, accounting and regulatory obligations

I will only use your personal information where I have a lawful basis to do so under applicable UK data protection law.

Depending on the circumstances, this may include your consent, fulfilling a contract with you, complying with a legal obligation or pursuing my legitimate business interests where these do not override your rights.

Email Marketing

If you choose to subscribe to my email list or otherwise consent to receive marketing from My Feng Shui, your details will be stored securely using the email marketing platform used by My Feng Shui.

I may use your details to send you Feng Shui guidance, business updates, information about my services and relevant offers.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of an email.

Unsubscribing from marketing will not prevent me from sending essential emails relating to a service or product you have purchased.

Payments

Payments may be securely processed through [Stripe / confirm payment provider].

My Feng Shui does not store your full payment card details. Payment information is processed by the relevant payment provider in accordance with its own privacy policy and security procedures.

Bookings

Appointments are managed using [Acuity Scheduling / confirm booking platform].

When you book an appointment, the information you provide may be stored within the booking platform and used to manage your appointment and deliver the service you have requested.

Online Consultations

Discovery calls, consultations and report calls may take place using [Zoom / confirm video-call platform].

Information necessary to arrange or conduct your call may therefore be processed by the relevant video-call provider in accordance with its own privacy policy.

WhatsApp and Telegram Support

Some My Feng Shui services may include a period of direct support through WhatsApp or Telegram.

If you choose to communicate with me using one of these platforms, the information you share will also be processed by that platform in accordance with its own privacy policy.

Please only send information that you are comfortable sharing through your chosen messaging platform.

Storage of your information

Client information, reports, questionnaires, floor plans, photographs and other information required to deliver My Feng Shui services may be securely stored using [Google Drive / confirm storage system] and other appropriate business systems.

Reasonable technical and organisational measures are taken to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.

Sharing your information

Your personal information will never be sold.

I may share information with trusted service providers where necessary to operate My Feng Shui and deliver my services.

These may include providers used for:

• Website hosting and management

• Email marketing

• Appointment booking

• Payment processing

• Video calls

• Cloud document storage

• WhatsApp or Telegram communication

• Professional accounting, legal or administrative services where required

These organisations process information in accordance with their own privacy policies and applicable data protection requirements.

I may also disclose personal information where required to do so by law.

International Clients and Data Transfers

My Feng Shui is based in the United Kingdom and may work with clients internationally.

Some of the technology providers I use may store or process personal information outside the United Kingdom.

Where personal information is transferred internationally, I will take appropriate steps to ensure that relevant safeguards required by UK data protection law are in place.

Cookies

The My Feng Shui website may use cookies and similar technologies to operate correctly, improve your browsing experience and understand how visitors use the website.

Where required, you will be given the opportunity to manage your cookie preferences.

You can also manage or disable cookies through your browser settings, although doing so may affect how some parts of the website function.

How long I keep your information

I only keep personal information for as long as reasonably necessary for the purposes for which it was collected and to meet any legal, accounting or regulatory obligations.

The length of time information is retained will depend on the type of information and why it was collected.

Marketing information may be retained until you unsubscribe or otherwise ask me to stop using your information for marketing purposes.

Your Rights

Under UK data protection law, you may have the right to:

• Request access to the personal information I hold about you

• Ask for inaccurate or incomplete information to be corrected

• Request deletion of your personal information in certain circumstances

• Ask me to restrict how your information is processed

• Object to certain types of processing

• Withdraw consent where processing relies upon your consent

• Request a copy or transfer of certain personal information

• Object to direct marketing at any time

To exercise any of these rights, please contact me using the details provided in this Privacy Policy.

You also have the right to raise a concern with the UK Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to My Feng Shui, the services I provide, the technology I use or my legal obligations.

The latest version will always be available on this website.

Contact

If you have any questions about this Privacy Policy or how your personal information is used, please contact:

My Feng Shui

Rachel Bradley-Wilson

Address: [Business Address]

Email: rachel@myfengshui.co.uk